Thank you for your enquiry. This policy explains how your personal information will be handled when you submit your details to us.
Phoenix Energy Solutions Ltd will be the primary company handling your enquiry and will contact you directly about Commercial Energy Brokers - Electricity & Gas. They are committed to responding to your enquiry as soon as possible and providing you with relevant information about their services.
We process your personal data based on your consent when you submit your enquiry requesting information or quotes for services.
When you submit your enquiry:
Please note: If Phoenix Energy Solutions Ltd is located outside the UK/EU, your data will be transferred internationally. Their location is clearly indicated in their contact details below.
Both LGG Trading Ltd and Phoenix Energy Solutions Ltd are committed to GDPR compliance and respect your rights including:
Phoenix Energy Solutions Ltd will not bombard you with communications. You can opt out at any time by:
Your personal information will be:
For enquiries about your data or to exercise your GDPR rights:
Phoenix Energy Solutions Ltd
Address: 1 Greenwood Gardens, Shenley, Radlett, WD7 9LF
Email: steve@phoenixesl.com
Website: http://www.phoenixesl.com
For questions about this lead generation process:
LGG Trading Ltd
Address: 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE
Email: info@ppcleads.com
For any privacy-related questions or to exercise your data rights, please contact Phoenix Energy Solutions Ltd directly using the contact details above as they are the primary data controller for your information.
If you have concerns about how your personal data has been handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.
How We Handle Your Information
This policy explains how your personal information is collected and used when you submit an enquiry through this website.
Who Collects Your Information
This form is operated by LGG Trading Ltd, a lead generation service. LGG Trading Ltd collects your information and passes it to Phoenix Energy Solutions Ltd, who will then contact you about your enquiry.
LGG Trading Ltd is the data controller at the point of collection. Once your information is passed to Phoenix Energy Solutions Ltd, they become the data controller for all communications and services relating to your enquiry.
What We Collect
The information you provide on the form, including your name, contact details, location, and any details about your enquiry.
Why We Collect It (Lawful Basis)
We process your personal data on the basis of legitimate interests, specifically to respond to your enquiry and pass it to Phoenix Energy Solutions Ltd so they can contact you about the services you've asked about.
Where we send you marketing beyond your specific enquiry, we rely on your consent and you can withdraw that consent at any time.
Who We Share Your Information With
Your information is shared with Phoenix Energy Solutions Ltd within 48 working hours of submission. Phoenix Energy Solutions Ltd provides the following services: Commercial Energy Brokers - Electricity & Gas.
LGG Trading Ltd does not contact you directly about services. All service-related contact comes from Phoenix Energy Solutions Ltd.
We do not sell your information to third parties.
How Long We Keep Your Information
LGG Trading Ltd retains your information for up to 6 years from your last interaction with us. This period reflects the statutory limitation period for contractual and regulatory matters under UK law. After this period, your data is securely deleted or anonymised.
Phoenix Energy Solutions Ltd retains your information in line with their own retention policy, generally up to 6 years from your last interaction for the same reasons.
If you ask us to delete your information earlier, we will do so unless we have a legal obligation to keep it.
International Transfers
Your data is processed and stored within the UK. If at any point your data is transferred outside the UK or EEA, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner.
Your Rights
Under UK GDPR, you have the right to:
To exercise any of these rights, contact LGG Trading Ltd or Phoenix Energy Solutions Ltd using the details below.
Opting Out
You can opt out of further communications at any time by:
Cookies and Tracking
This website uses cookies and tracking technologies (including Meta Pixel and Google Analytics) to measure ad performance and improve the site. See our Cookie Policy for details.
Data Security
Your information is stored securely and processed in line with UK GDPR. Access is limited to staff and systems that need it to handle your enquiry.
Contact Information
For questions about your enquiry, services, or to exercise your data rights with Phoenix Energy Solutions Ltd:
Phoenix Energy Solutions Ltd, 1 Greenwood Gardens, Shenley, Radlett, WD7 9LF
Email: steve@phoenixesl.com | Website: http://www.phoenixesl.com
For questions about how your data was collected or to exercise your data rights with LGG Trading Ltd:
LGG Trading Ltd, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE Email: legal@leadgenerationgroup.com
Complaints
If you're not satisfied with how your data has been handled, you have the right to complain to the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113